FAQ
We fully understand that you might have questions regarding the materials, products or designers listed on KOHEZI. Besides questions about our collection, you might want to know more about our payment and shipping options, delivery times and our refund policy. We have made a list of questions that might run through your head and answered them in advanced to make things a little easier.
If you have a question, that's not listed below, or if you want to double check, please drop us a line at the chat (bottom left). We will make sure to answer asap.
SHIPPING COST
International shipping rates vary by country and range from approximately €5.95 to €14.95 (Express rates and TOYO Steel rates excluded). To see the shipping cost for your order, place an item in your cart and begin the checkout process: add your shipping / billing information and continue to the next step to view your shipping cost. Since we really don't like shipping costs, we are trying to find ways to reduce these to zero. But for now, we promise it won't be higher than €14.95 (Express rates and TOYO Steel rates excluded).
SHIPPING
We try to send out each order in 1-2 business day(s). If you place an order on a holiday or weekend, we will make sure it will be processed the next business day. We use registered FedEx, UPS or PostNL (Dutch Royal Mail) service for all items. In terms of processing time, generally this means that all packages are processed, send and arrive in the country of destination within three business days. Unfortunately we have no control over customs and the processing time in the country of destination, but in general all packages to:
Need it there faster? You can use the 'Express' option during checkout, or
contact us before you place your order to discuss the options. All items are securely packed and shipped with 'track and trace' and 'signed for' and you will receive an e-mail confirmation once your order is shipped. We send everything from our office in Amsterdam, The Netherlands.
PAYMENT
We accept payments from all major payment services, such as: Amex, Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and many more.
RETURN POLICY
We will always provide as much visual and detailed specification we feel is needed to accurately convey our products. If for any reason you are unhappy with your purchase, please e-mail us at hello@kohezi.com. We will refund or exchange any new, unused and unopened merchandise that is postmarked for return within 14 calendar days of receipt.
Please note: shipping back an order or item to our office is not paid by us. We don't provide any pre-paid return labels.
My Q isn’t FA enough to have made this list. How do I get an answer?
Please feel free to drop us a message in the chat (bottom left). Just leave your details there and we will get back to you asap!
If you have a question, that's not listed below, or if you want to double check, please drop us a line at the chat (bottom left). We will make sure to answer asap.
SHIPPING COST
International shipping rates vary by country and range from approximately €5.95 to €14.95 (Express rates and TOYO Steel rates excluded). To see the shipping cost for your order, place an item in your cart and begin the checkout process: add your shipping / billing information and continue to the next step to view your shipping cost. Since we really don't like shipping costs, we are trying to find ways to reduce these to zero. But for now, we promise it won't be higher than €14.95 (Express rates and TOYO Steel rates excluded).
SHIPPING
We try to send out each order in 1-2 business day(s). If you place an order on a holiday or weekend, we will make sure it will be processed the next business day. We use registered FedEx, UPS or PostNL (Dutch Royal Mail) service for all items. In terms of processing time, generally this means that all packages are processed, send and arrive in the country of destination within three business days. Unfortunately we have no control over customs and the processing time in the country of destination, but in general all packages to:
- Europe: Arrive within 1-3 business days.
- USA: Arrive within 1-3 business days.
- Worldwide: Arrive within 4-6 business days.
Need it there faster? You can use the 'Express' option during checkout, or
contact us before you place your order to discuss the options. All items are securely packed and shipped with 'track and trace' and 'signed for' and you will receive an e-mail confirmation once your order is shipped. We send everything from our office in Amsterdam, The Netherlands.
PAYMENT
We accept payments from all major payment services, such as: Amex, Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and many more.
RETURN POLICY
We will always provide as much visual and detailed specification we feel is needed to accurately convey our products. If for any reason you are unhappy with your purchase, please e-mail us at hello@kohezi.com. We will refund or exchange any new, unused and unopened merchandise that is postmarked for return within 14 calendar days of receipt.
Please note: shipping back an order or item to our office is not paid by us. We don't provide any pre-paid return labels.
My Q isn’t FA enough to have made this list. How do I get an answer?
Please feel free to drop us a message in the chat (bottom left). Just leave your details there and we will get back to you asap!